Privacy Policy

Last Updated On: 10/03/2021

 

This Privacy Policy statement is made by One for Life Pvt. Ltd. consisting of all the entities listed here (collectively, “One for Life”, “we”, “us” or “our”).

 

One for Life’s Privacy Commitment

One for Life has worried about customer and user privacy long before it became fashionable, politically correct, or legally binding to take such a position. We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out of specific engagements. We avoid the fundamental conflict of interest between gathering customer information and fueling advertising revenue, and the unavoidable compromises in customer privacy that it brings.

The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.

 

Definitions

  1. Client: means any individual / institution / organization which has availed any of the services provided by One for Life.
  2. User: shall mean and include all individuals and / or legal entity(ies) affiliated to the Client.

Client and User are collectively referred to as “you”.

 

Scope of this Privacy Policy

This Privacy Policy applies to all One for Life websites that link to it. It also applies to the products and services provided by One for Life through these websites, our mobile applications, and applications posted by One for Life on One for Life’s online marketplace and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.

 

What information One for Life collects

We collect information about you only if we need the information for some legitimate purpose. One for Life will have information about you only if (a) you have provided the information yourself, (b) One for Life has automatically collected the information, or (c) One for Life has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.

Information that you provide us

  • User account: The accounts of the users are created either by One for Life or the Client, as per the Client’s discretion. During creation of the account for users affiliated to the client, One for Life or the Client, will ask for information like your name, contact number, email address, date of birth, gender, residential address, and photo of the users (optional) to complete the account signup process. Once the User account is created, the respective individual to whom a particular user account is assigned to, will be the option to change the username and password as per their discretion. The User will also have the option of choosing a security question and an answer to the security question, which will be used only while resetting the User account’s
  1. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact One for Life for any other purpose.
  2. Payment processing: When you buy something from us, we ask you to provide your name, contact information, and information regarding the payment details we receive from the third-party payment gateway, as per their policies.
  3. Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other information such as the designation of the Client, or the affiliation to the Client (if any) in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at [email protected].
  • Interactions with One for Life: We may record, analyse and use your interactions with us, including email, telephone, meetings (including online audio/video communications) and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

 

Information that we collect automatically

  1. Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
  2. Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We only use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites. You can learn more about the cookies used on our websites here. We also use first-party Local Storage Objects (LSOs) such as HTML5 to store content information and preferences to provide certain features.
  • Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your business use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

 

Information that we collect from third parties

  1. Signups using federated authentication service providers: You can log in to One for Life Services using supported federated authentication service providers such as LinkedIn, Microsoft, Google, and Facebook. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
  • Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at [email protected] to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
  1. Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, organization / institution name and other information to One for Life. If you register for or attend an event that is sponsored by One for Life, the event organizer may share your information with us. One for Life may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
  2. Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, LinkedIn and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. One for Life may also add and update information about you, from other publicly available sources.

 

Purposes for using information

In addition to the purposes mentioned above, we may use your information for the following purposes:

  1. To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
  2. To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
  • To ask you to participate in surveys, or to solicit feedback on our products and services;
  1. To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data;
  2. To understand how users, use our products and services, to monitor and prevent problems, and to improve our products and services;
  3. To provide customer support, and to analyse and improve our interactions with customers;
  • To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of One for Life, One for Life’s users, third parties and the public;
  • To update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you;
  1. To analyse trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
  2. To monitor and improve marketing campaigns and make suggestions relevant to the user.

 

Legal bases for collecting and using information

  1. Legal processing bases applicable to One for Life: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of One for Life or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
  2. Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
  • Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

 

Your choice in information use

  1. Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
  2. Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
  • Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

 

Who we share your information with

  1. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
  2. Employees: Employees of One for Life have access to the information covered hereinabove on a need-to-know basis. We require all employees and independent contractors of One for Life group entities to follow this Privacy Policy for personal information that we share with them.
  • Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
  1. Domain registrars: When you register a domain through One for Life from domain name registrars, we share your name and contact information such as your physical address, email address and phone number with them as per the ICANN domain registration rules.
  2. Other cases: Other scenarios in which we may share the same information covered hereinabove are described in below.

 

Your rights with respect to information we hold about you as a controller

If you are in the European Economic Area (EEA), you have the following rights with respect to information that One for Life holds about you. One for Life undertakes to provide you the same rights no matter where you choose to live.

  1. Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information’s source, purpose and period of processing, and the persons to whom the information is shared
  2. Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
  • Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
  1. Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  2. Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
  3. Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
  • Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

 

Retention of information

  1. Once the User’s personal information is shared with us, we retain their personal information forever unless and until we receive a request from the concerned individual, to delete the personal information, as well as the User account linked to that User.
  2. Once the User terminates his / her One for Life User account, the User data associated with that User will eventually get deleted from the active database within 90 (Ninety) days. Sometimes, we may retain User information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations.

 

Information entrusted to One for Life and purpose

  • Information provided in connection with services: You may entrust information that you or the Client control, to One for Life in connection with use of our services or for requesting technical support for our products. This includes information regarding your Users and employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a User to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.
  1. Information from mobile devices: When you elect to allow it, some of our mobile applications have access to the camera, sound recorder, device storage, GPS (as per Client’s discretion), and biometric login. Biometric data will only be stored in your device, in order to help you protect your User account with biometric login enabled. Our applications require such access to provide their services. The data stored on your mobile device will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).

(All the information entrusted to One for Life is collectively termed “service data”)

 

Push notifications

If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings. Push notification will also include the text messages and emails that the User will receive from Client, and vice-versa.

 

Data subject requests

If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.

 

Children’s personal information

Our products and services are indirectly targeted towards individuals under 18 affiliated to the Client. The information we collect of individuals under 18 are only for the purpose mentioned hereinabove, or for the purpose of the management services provided to the institutions, which those individuals are affiliated to.

 

How secure is your information

At One for Life, we take data security very seriously. That’s why we have gotten certified for industry standards such as PCI-DSS for payment features. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to write to us at [email protected] with any questions.

 

Locations and international transfers

We share your personal information and service data within the One for Life Group. By accessing or using our products and services or otherwise providing personal information or service data    to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the India other countries where One for Life operates.

 

Do Not Track (DNT) requests

Some internet browsers have enabled ‘Do Not Track’ (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don’t wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.

 

External links on our websites

Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you’ve checked their privacy policies and assured yourself of their privacy practices.

 

Blogs and forums

We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. One for Life is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with One for Life. To request the removal of your information from our blogs and forums, you can contact us at [email protected].

 

Social media widgets

Our websites include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons, LinkedIn “share” buttons, and Instagram “share” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

 

Disclosures in compliance with legal obligations

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

 

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

 

Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

 

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us [email protected]. We’ll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

 

Notification of changes

We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 (Thirty) days’ advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 (Thirty) days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at https://oneforlife.in/privacy-policy periodically.